Returns & Refunds

Return eligibility

Items should be unused, in their original condition and packaging, with proof of purchase. Approval depends on the product and reason for return.

Start a return

Email sales@viocart.com with your order number and reason. Wait for authorization and the correct return instructions; fulfillment locations can vary.

Damaged, defective, or incorrect items

Contact us promptly after delivery and include clear photos of the item, packaging, and shipping label. Approved issues may qualify for replacement or refund.

Non-returnable items

Personalized goods, gift cards, opened hygiene-sensitive products, perishable items, and items marked final sale may not be returnable unless defective or required by law.

Return shipping

For preference-based returns, return shipping may be deducted from the refund or paid by the customer. VioCart covers approved shipping errors and verified defects.

Refund timing

Approved refunds are issued to the original payment method after review. Banks and payment providers may require 5–10 business days to post the credit.