Information we collect

We may collect contact and account details, billing and shipping information, order history, support communications, device and browser information, approximate location, and site activity. Payment providers process complete payment-card details on our behalf.

How we use information

• Process payments, orders, delivery, returns, and refunds.
• Operate accounts and provide customer support.
• Prevent fraud, secure the site, and comply with legal obligations.
• Improve products, site performance, and customer experience.
• Send marketing only where permitted and provide opt-out choices.

How information is shared

We may share necessary information with payment processors, fulfillment partners, carriers, website and email providers, analytics providers, fraud-prevention services, professional advisers, and authorities when legally required. We do not sell personal information for money.

Cookies and analytics

We use essential cookies for cart, checkout, login, security, and preferences. Analytics or marketing tools may use additional cookies where enabled. Browser controls can limit cookies, although parts of the store may then work differently.

Retention and security

Information is retained only as reasonably needed for orders, support, accounting, fraud prevention, and legal requirements. We use administrative and technical safeguards, but no online system can guarantee absolute security.

Your choices and rights

You may request access, correction, or deletion of eligible personal information and may unsubscribe from marketing. Some records must be retained for legal or operational reasons. Identity verification may be required.

Children and external services

VioCart is not directed to children under 13. Product pages or site features may link to external services with their own privacy practices.

Contact us

For privacy questions or requests, email sales@viocart.com or contact VioCart in New York, USA.